TRAINING + TEAM DEVELOPMENT

With our modular ready-to-go training programs, you’ll find everything you need to train your team in one place.

Our training courses range from technical skills, sales, commercial skills, and spa business mastery and all include ready-to-go templates, workbooks and resources aimed to ensure your team apply their new skills from the outset.

We offer annualised training packages, as well as pre-opening training packages that cover all aspects of spa operations. We also develop and deliver custom training sessions and materials.

TRANSFORMATIONAL TRAINING

Training offers promising returns in improving business performance; increased productivity, higher employee engagement, lower turnover and better guest service are all known outcomes that lead to improved profit.

Your business and employees will only be as good as your trainers and training program.

Ensure your teams’ annual training program supports your spa strategy and increases each employees’ contribution to the business.

TRANSFORMATIONAL TRAINING

RESULTS + TRANSFORMATIONS

ENGAGEMENT

Increase employee engagement and retain engaged talent

IMPROVE QUALITY

Improvement in quality and consistency of operations through training and upskilling

SAVE TIME

Save critical time spent in reinventing job specs, devising and dividing job roles

ACHIEVE TARGETS

Build an appropriate training plan that meets your annual business objectives and service experience goals

TRANSFORMATIONAL TRAINING

READY-TO-ACCESS PROGRAMS

GUEST SERVICE MASTERY

Ensure your teams’ annual training program encompasses the key points of your guest experience strategy with the Guest Service Mastery Training modules.

SPA SALES MASTERY

These training sessions increase your teams’ natural sales culture and help them to build genuine connections with your guests and schedule in a way that improves profitability.

COMMERCIAL PRINCIPLES MODULES

This progressive training program builds commercial knowledge in your top performers enabling them to influence your business daily.

SPA BUSINESS MASTERY

This modular business training program is designed to offer leaders the knowledge to develop and grow their business including marketing, financial management, operations, leadership, and how to build a winning team.

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TEAM DEVELOPMENT

Recruit and retain top talent with the strategies and best practices and trends governing team dynamics in your market.

Getting the right team in place and giving them excellent training increases guest engagement, improves connection with your guests, decreases rates of employee turnover and helps your business achieve higher revenues and profits.

TEAM DEVELOPMENT